As we continually strive to give service excellence, should you have any reason not to be totally satisfied with your vehicle, we invite you to contact your Service Advisor or our Service Manager.

Our service delivery is measured independently by a company called Synovate Marketing. These surveys are carried out on behalf of VWSA on the dealer network to monitor and improve service levels to customers. In an effort to clarify the rating system should you be contacted by them, we have detailed the options and related score below:

Excellent                        67% to 100%
Good                              33% to 66%
Poor                               0%
Fair                                0% to 33%
No                                  0%
Yes definitely                67% and above
Yes Probably                  67% and above

Together with you we would like to ensure our service levels achieve the highest rating and trust our Service merits your excellent rating. If not please tell us about it so that we can rectify the situation.