CitiPlus Insurance from South Coast Volkswagen

CitiPlus Insurance

The Citi is unique. A timeless classic for the young at heart, with a heritage rich in fun, freedom and spontaneous style. To celebrate Citi's individuality and affordability, Volkswagen brings you CitiPlus – comprehensive motor vehicle insurance that is unique to Citi.

All of the freedom, none of the fuss.

Protecting your car against accidental damage, fire, theft and third party liability is one of the most important decisions you, as a vehicle owner, will have to make. CitiPlus, available on all new Citi purchases, is underwritten by Alexander Forbes Insurance and reinsured by leading South African insurance companies.

CitiPlus offers you:

  • Affordable and competitive rates, based solely on customer profile.
  • No tracking device required.
  • New vehicle replacement in the event of a full loss in the first 12 months of registration.
  • Retail value settlement in the case of a full loss after 12 months.
  • Flexible options to suit your individual needs. So you get to choose whether to include voluntary excesses or car hire.
  • Strict repair philosophy using only approved Volkswagen panel beaters and genuine Volkswagen parts.
  • Extended territorial limits.
  • A choice of monthly or annual premiums.
  • Competitive excesses.
  • Prompt and professional claims handling.
  • Alexander Forbes has twenty years of experience in specialised motor vehicle insurance.

World–class assistance — at your service!

You also benefit from a range of free emergency services and referral assistance, 24 hours a day, 365 days a year.

Within South Africa, this includes:

Motor service

  • Free roadside assistance
  • Free flat tyre or battery assistance away from home
  • Free tow–in services to the nearest Dealer
  • Free recovery and repatriation of an immobilised vehicle
  • Free delivery of fuel (cost of fuel excluded)
  • Free telephonic assistance with recovery of keys locked in vehicle
  • Free 24–hour telephonic travel and route assistance in all major metropolitan areas.

Medical service

  • Free emergency medical assistance
  • Free medical response by road or air
  • Free transfer to a medical facility
  • Free emotional support and tele–counselling
  • Free access to Rape Centres of Excellence
  • Guaranteed hospital admission of up to R5000.

Acci–Management service

  • Free advice on the correct procedures to follow at the scene of an incident
  • Free dispatching of ambulances and motification of police
  • Free assistance with repairs and insurance claims
  • Free towing by an approved towing contractor and storage at a Volkswagen approved panel shop.

Emergency home service

  • Free assistance for out of hours home emergencies, which include call–out fee and one hour's labour.

When you are outside of South Africa (in Lesotho, Botswana, Swaziland, Namibia, Zimbabwe, Malawi, Zambia or Mozambique), we will provide you with free telephonic assistance should you be involved in an accident or become ill.

Volkswagen of South Africa and Alexander Forbes Insurance have come together to provide a cost effective insurance solution for the Volkswagen Citi customer.

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